1. Introduction
 

BallerLink Pty Ltd (ABN: 87 194 174 901) ("BallerLink", "we", "us" or "our") respects your privacy and is committed to protecting the personal information of everyone who uses the BallerLink mobile application, website and related services (together, the "Platform"). This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices and rights you have in relation to it.
 

This Privacy Policy should be read together with our Terms & Conditions, which it is incorporated into by reference. Capitalised terms used but not defined in this Policy (such as "Match", "Host", "Facility Partner", "Rated Match" and "Services") have the meaning given to them in our Terms & Conditions.
 

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using the Platform, you consent to the collection, use and disclosure of your personal information as described in this Policy.
 

Small business note: BallerLink's annual turnover may currently be below the threshold at which the Privacy Act 1988 (Cth) applies to most businesses. Regardless, we have chosen to handle personal information in line with the Australian Privacy Principles as a matter of best practice, and this Policy reflects that commitment.

 

2. Personal Information We Collect
 

The personal information we collect depends on how you use the Platform and may include:

Account and profile information - your name, username, email address, phone number, date of birth, password, profile photo, bio, and, for Users under 18, parent or guardian contact details.
 

Location information - your device's GPS location, which we use to show you nearby Matches and help Hosts set accurate venue locations. You can control location permissions through your Device settings, although disabling location access may limit certain Platform features.
 

Payment information - billing details and transaction information associated with Memberships, Match entry fees and Rated Match fees. Full payment card and bank details are collected and stored by our third-party Payment Processor, Stripe, and are not stored by BallerLink. See clause 6.
 

Match and performance data - Matches you create, join or attend, your Match history, and, for Rated Matches, statistics, Ratings, awards and Performance Data generated from Match Footage.
 

Rated Match footage - video recordings of Rated Matches, which may include your image, movement and on-field conduct. See clause 8 for how this footage is collected, accessed, used and retained.
 

User Content - posts, photographs, videos, comments, likes and other content you share through Clubhouse or elsewhere on the Platform.
 

Communications - messages you send to other Users, friend requests and correspondence you send to our support team.
 

Device and usage information - IP address, Device type and identifiers, operating system, App version, crash logs and information about how you interact with the Platform, collected automatically through analytics tools and similar technologies.
 

Where reasonably practicable, we collect Personal Information directly from you. We may also collect information from Hosts or Facility Partners, for example about a Venue or Match you attended, or generate information ourselves, such as Ratings and Performance Data derived from Rated Match Footage.
 

We take reasonable technical and organisational measures to protect Personal Information against unauthorised access, misuse, interference, loss, modification or disclosure. Where appropriate, Personal Information is encrypted during transmission and while stored. Access to Personal Information within BallerLink is restricted to authorised personnel and service providers who require access for legitimate business purposes.
 

BallerLink does not access or view information that is technically inaccessible to BallerLink due to encryption or other security controls. However, not all information collected through the Platform is end-to-end encrypted, and BallerLink may access and process information where necessary to provide the Services, administer Accounts and Matches, moderate the Platform, generate Ratings and Performance Data, provide customer support, comply with Applicable Law or otherwise perform the purposes described in this Privacy Policy.

 

3. How We Use Your Personal Information
 

We use personal information to:

• create and manage your Account, including verifying your account information such as your email address and/or phone number;

• operate the Platform's core features, including match discovery, hosting, Clubhouse, messaging and the friends system;

• process Membership subscriptions, match entry fees, and automated payments as described in our Terms & Conditions;

• generate BallerLink Rated statistics, ratings and awards, and improve the accuracy of that system over time;

• communicate with you about your account, matches you are involved in, and platform updates;

• send you marketing communications about BallerLink, where you have not opted out (see clause 5);

• maintain the safety, security and integrity of the Platform, including investigating misconduct, fraud or breaches of our Terms & Conditions;

• understand how the Platform is used, and to develop, test and improve our Services; and

• comply with our legal obligations, and establish, exercise or defend legal claims, including in accordance with the laws of Victoria, Australia and the applicable courts or tribunals having jurisdiction.

 

4. Cookies and Similar Technologies
 

Our website and app may use cookies, mobile device identifiers, and similar analytics technologies to recognise your device, remember your preferences, and understand how the Platform is used. Most browsers and devices allow you to manage or disable these technologies, but doing so may affect the functionality of the Platform.
 

5. Direct Marketing
 

We may send you direct marketing communications about BallerLink features, promotions, or events by email, push notification or in-app message. You can opt out of marketing communications at any time by using the unsubscribe link in an email, adjusting your notification settings in the app, or contacting us at ballerlink.info@gmail.com. Even if you opt out of marketing, we may still send you non-marketing communications, such as those relating to your account, Bookings or Matches.
 

6. Payment Processing
 

Payments made through the Platform are processed by Stripe, a third-party payment processor. When you add a payment method or make a payment, your card or bank details are collected and stored directly by Stripe in accordance with Stripe's own privacy policy and security standards, and BallerLink does not receive or store your full payment details. BallerLink receives limited transaction information from Stripe (such as payment status and amount) to operate the Auto-Payment Authorisation described in our Terms & Conditions.
 

7. Who We Share Your Information With
 

We do not sell your personal information. We may disclose personal information to:

•      other Users, where necessary to facilitate a Match — for example, a Host may see the names of Users who join their Match, and Users may see a Host's public profile;

•      Facility Partners, where necessary to coordinate a Match at their venue;

•      service providers who help us operate the Platform, including payment processing (Stripe), cloud hosting and data storage, analytics, customer support tools, and (for Rated Matches) footage review and match-analysis tools such as Veo;

•      professional advisers, including legal, insurance and accounting advisers;

•      law enforcement, regulators or other third parties, where required or authorised by law, or reasonably necessary to prevent fraud, protect the safety of any person, or protect the security or integrity of the Platform; and

•      a buyer or prospective buyer, if we undergo a business transition such as a merger, acquisition, restructure or sale of assets, subject to that party agreeing to handle your information consistently with this Policy.

We require our service providers to only use your personal information for the purposes for which we disclose it to them, and to appropriately safeguard that information.

 

8. Rated Match Footage and Likeness
 

If you participate in a Rated Match, that Match may be filmed for the purpose of generating statistics, ratings and awards, as described in our Terms & Conditions. Footage is reviewed by BallerLink administrators (and, where relevant, by our footage-analysis service providers) against defined performance indicators, including relevant on-field actions and events, to produce your match rating and statistics.
 

We do not use facial recognition or other biometric identification technology to process Rated Match footage. For clarity, biometric identification technology means technology that analyses physical, physiological or behavioural characteristics for the purpose of identifying an individual. Review of Rated Match footage is conducted by human administrators against on-field performance criteria. Footage is retained for a limited period to allow for rating review and dispute resolution, and is deleted or de-identified once no longer reasonably required for that purpose, unless we are required to retain it for longer to comply with the law or resolve a dispute.
 

Separately, and as set out in our Terms & Conditions, by participating in filmed Matches or otherwise using the Platform you grant BallerLink a licence to use your image, video or likeness captured while participating in the Services for promotional and marketing purposes. For clarity, "likeness" includes your identifiable image, appearance or representation captured in photographs, video or other recordings. You may revoke that licence at any time by writing to ballerlink.info@gmail.com, though footage already published prior to revocation may not be able to be fully recalled.

 

9. Overseas Disclosure
 

Some of our service providers, including Stripe and our cloud hosting and analytics providers, may store or process personal information on servers located outside Australia, including in the United States or other countries in which those providers operate. This may occur where our service providers use overseas infrastructure, data centres, support services or other facilities to provide services to BallerLink.
 

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles that information in a manner consistent with the Australian Privacy Principles, including through contractual protections and appropriate security measures where appropriate. By using the Platform, you acknowledge that your personal information may be transferred to, stored or processed in countries outside Australia for the purposes described in this Privacy Policy.

 

10. Data Security
 

We take reasonable technical and organisational measures to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure, including access controls, encryption of data in transit, and restricting access to personal information to personnel and service providers who need it to perform their role. No method of transmission or storage is completely secure, and while we work to protect your personal information, we cannot guarantee its absolute security.
 

11. Data Retention
 

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, including to provide the Platform to you, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required by law to retain it for longer.
 

12. Access, Correction and Complaints
 

You may request access to, or correction of, the personal information we hold about you at any time by contacting us at ballerlink.info@gmail.com. We will respond to your request within a reasonable period. We may need to verify your identity before providing access to, or making corrections to, your personal information, and there may be circumstances in which we are permitted by law to refuse a request.
 

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us at ballerlink.info@gmail.com. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
 

13. Children's Privacy
 

Consistent with our Terms & Conditions, the Platform is intended for use by individuals aged 16 and over. Users between 16 and 18 years of age may only use the Platform with the consent of a parent or legal guardian, who must accept our Terms & Conditions and this Privacy Policy on the User's behalf. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16 without appropriate consent, we will take reasonable steps to delete that information.
 

14. Automated Processing
 

BallerLink Rated statistics and ratings are generated using a combination of recorded footage and human administrator review against defined performance criteria; they are not produced by fully automated decision-making, and are not used to make any decision that has a legal or similarly significant effect on you. If this changes in the future, we will update this Policy accordingly.
 

15. Third-Party Links and Services
 

The Platform may contain links to, or integrate with, third-party websites and services, such as mapping tools. This Privacy Policy does not apply to those third-party services, and we encourage you to review their own privacy policies before providing them with your personal information.
 

16. Changes to This Policy
 

We may update this Privacy Policy from time to time to reflect changes to our practices, the Platform, or applicable law. Where changes are material, we will make reasonable efforts to notify you, including via the Platform or by email. The "Last Updated" date at the top of this Policy indicates when it was last revised. Your continued use of the Platform after an updated Policy takes effect constitutes your acceptance of that Policy.
 

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: ballerlink.info@gmail.com

Entity: BallerLink Pty Ltd (ABN: 87 194 174 901)